Simplicity, Versatility, Reliability
Simple billing with no surprises: welcome to MIA cloud business telephony.
This new technology lowers your costs and lets you take advantage of leading-edge features, securely.
A Solution With No Constraints
No mandatory equipment purchase: you choose the phones or headsets that fit your needs. We provide a complete, centralized solution that includes:
- SIP trunks
- Support
- A host of free options
Connectivity and Accessibility
Simple billing with no surprises: welcome to MIA cloud business telephony.
We use your high-speed Internet connection to carry VoIP and your new features. Your phone system will always be accessible from any high-speed Internet connection, giving you:
- flexibility
- mobility
- business continuity when you need it
Simplified Management
Enjoy your MIA solution instead of worrying about it.
Our MIA solution is complete, affordable, and free of the headaches of managing a “legacy” phone system.
- Programming changes are made remotely by our technicians, free of charge
- Software updates are annual, included and always free
- Our servers are hosted in secure data centres in Canada
- Add as many phones as you want, with no licensing constraints or technical limits
Enjoy state-of-the-art telecommunications by switching to MIA!
Welcome to cloud business telephony!
What the rental includes
Affordable equipment rental with no surprises, including the following:
Phone lines (SIP)
- Unlimited local, Canada-wide and continental U.S. calling
- Guaranteed minimum number of simultaneous SIP trunks
- Local numbers available in other cities or provinces
Long distance
- Make long-distance calls anywhere in Canada* and the United States* at no charge.
Fax and voicemail
- Faxes converted to PDF and sent by email
- Voicemail converted to audio files (.wav) and sent by email
Mobility (apps)
- Android and iOS VoIP apps, continuously updated
- Built-in tunnel to avoid firewall issues
- Reliable calls over 5G or Wi-Fi
- PUSH technology support to save battery
- No additional licence cost
Presence status
- Customize your status to avoid interruptions.
Built-in chat
- Lets your employees communicate with each other without relying on an external system.
- Available on Windows, Mac, iPhone and Android.
Single number
MIA offers the single-number concept:
- No more need to give out your cell number
- Make or receive calls from your smartphone and set your presence status
Presence and collaboration
- See your colleagues’ presence
- Avoid unnecessary transfers and voicemail
- Easily manage remote work
Simplified setup
- Remote setup by email
- No complex process
Conferencing
- Easy conference call setup
- Fully integrated system
SIP Forking
- Use all your software at the same time.
Call recording
- On-demand or continuous recording
And many other options
- We will take care of everything needed to get your new services up and running.
Options
Advanced Call Centre
A call centre with real-time reports and wallboards.
Features
- Advanced call queue management
- Real-time reports
- Average and maximum wait times
- Performance tracking
Tools for agents and supervisors
- Agent login / logout
- Barge-in / listen / whisper
- Real-time wallboards
- Call distribution (round robin)
- Random or prioritized calls
- Automatic callback while keeping your place in line
CRM integrations
- Bitrix24 CRM
- Dynamics 365 CRM
- HubSpot CRM
- Odoo CRM
- Salesforce CRM
- Zoho CRM
- And other custom integrations
Support
Because your satisfaction comes first, we offer an emergency service available: