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Do I need to notify my current phone company to port my numbers?
Our team will take care of the entire porting process. We simply need your written authorization and a copy of your current bill.
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What happens if we want to add or remove phones or lines?
If you are on a monthly agreement, we will bill on a prorated basis. No problem.
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What happens if my Internet connection goes down?
Your phone system is hosted in a secure data centre and will keep working. An Internet outage at your offices will stop your IP phones from working, but the mobile apps on your smartphones will keep working. You can move your IP phones from the office affected by the outage and plug them in at another location that has Internet. It is also possible to have a second, backup Internet connection if needed.
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What does it cost to change the programming of a phone or update the greeting message?
All programming changes to phones or greeting messages are included at no charge with MIA.
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What are the long-distance rates?
Long-distance calls within Canada and the continental United States are included. For overseas long distance, see the “SIP Trunks” page.
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