Last updated: September 24, 2026
STIC Solutions Télécom (“we”, “us” or “our”) attaches great importance to the protection of your privacy and personal information. This privacy policy explains what information we collect when you use the website https://sticinc.ca/ (the “Site”), how we use, protect and share it, and the rights you have regarding it.
1. Person in charge of the protection of personal information
The person in charge of the protection of personal information at STIC Solutions Télécom ensures compliance with this policy. For any question about your personal information, you can reach this person at info@sticinc.ca.
2. Information we collect
We may collect the following categories of information:
- Identification information: last name, first name, mailing address, email address, phone number.
- Order and payment information: products ordered, shipping and billing address, purchase history. Payment card data is processed directly by our secure payment provider and is not stored on our servers.
- Browsing information: IP address, browser type, pages viewed, date and time of access, collected in particular through cookies (see the section on cookies).
- Information you send us: content of contact forms, quote requests, emails and other communications.
3. Purposes of collection
We use your personal information only for the following purposes:
- to process and deliver your orders and provide after-sales service;
- to respond to your requests for information, quotes or support;
- to manage your account and personalize your experience on the Site;
- to improve our products, our services and the operation of the Site;
- with your consent, to send you commercial or promotional communications;
- to meet our legal and regulatory obligations.
4. Consent
By providing your personal information and using the Site, you consent to its collection and use in accordance with this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by writing to us at info@sticinc.ca.
5. Disclosure to third parties
We do not sell or rent your personal information. We may only disclose it:
- to our service providers (hosting, payment, delivery, email delivery) who act on our behalf and are required to protect it;
- when required by law or to respond to a legitimate request from a competent authority;
- in the context of a business transaction (merger, acquisition), while maintaining the same level of protection.
6. Cookies and tracking technologies
The Site uses cookies to ensure it works properly, remember your preferences, measure traffic and, where applicable, display tailored content. You can set your browser to refuse cookies; some features of the Site may then no longer be available. When a consent management tool is present, you can adjust your preferences at any time.
7. Retention of information
We keep your personal information for as long as necessary to fulfil the purposes for which it was collected, or for the period required by law (for example for accounting and tax purposes), after which it is securely destroyed or anonymized.
8. Security
We implement reasonable security measures — technical, physical and organizational — to protect your personal information against loss, theft, and unauthorized access, disclosure, copying or modification.
9. Your rights
Subject to applicable law, you have the right:
- to access the personal information we hold about you;
- to request the correction of inaccurate, incomplete or ambiguous information;
- to withdraw your consent or request the deletion of your information;
- to obtain your information in a structured, commonly used technological format (portability);
- to file a complaint with the competent authority for the protection of personal information.
To exercise these rights, write to us at info@sticinc.ca. We will respond within the time limits set by law.
10. Transfer of information outside the jurisdiction
Some of our service providers may process or host information outside Quebec, Canada. In such a case, we take reasonable measures so that your information benefits from protection equivalent to that provided by applicable law.
11. Protection of minors
The Site is not intended for persons under 14 years of age, and we do not knowingly collect their personal information without the consent of the person having parental authority.
12. Changes to this policy
We may amend this privacy policy at any time. The current version is published on this page with its update date. We invite you to consult it regularly.
13. Contact us
For any question about this policy or the processing of your personal information:
STIC Solutions Télécom
Address: 201-3 Laval Sud, Granby, QC J2G 3A2
Phone: 450 777-2224
Email: info@sticinc.ca